AI agent use cases, checked against the source
Real ways businesses use AI agents, collected from public sources. Each entry links to where it came from. These are other people's setups; the ones we run ourselves are in Playbooks.
Klarna's AI assistant handled two-thirds of support chats in its first month
Klarna reported 2.3 million conversations in the first month, two-thirds of its support chats, with resolution time down from 11 minutes to under 2.
Klarna's follow-up: always keep a human option
A year after its AI launch, Klarna started recruiting people again so customers can always reach a human. The lesson: automate the routine, keep an easy path to a person.
A Grok Bot that runs a directory site, newsletter and sponsorships
Alex Finn set up a Grok Bot as the 'CEO' of a directory of agent use cases: it adds entries, sends a daily newsletter and sells sponsor slots through a Stripe payment link.
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